Online Privacy Notice
1. Introduction.
Web Site Owner. Innovative Genetics Inc. ("Innovative Genetics") is the owner of this web site ("www.innovativegenetics.com"). Innovative Genetics can be contacted by mail at 8 The Green, Ste 300, Kent, DE 19901 or by e-mail at info@innovativegenetics.com. This online privacy notice discloses Innovative Genetics information practices www.innovativegenetics.com, including what type of personal identifiable information is requested in order to make a purchase, how the information is used, and with whom the information is shared.
(a) Web Site Visits. Innovative Genetics collects certain information from www.innovativegenetics.com visitors. This includes, but is not limited to, the home server domain name, e-mail address, type of computer and web browser, what pages visitor accessed, and limited information about search requests. This information is used to solve technical problems and to calculate overall usage statistics.
(b) Web Site Transactions. At times, Innovative Genetics will need personal information regarding a customer or a prospect. For example, to process an order or provide a subscription, Innovative Genetics may need to know a customer's name, mailing address, e-mail address and credit card details. It is Innovative Genetics' intent to inform you before Innovative Genetics collects personal information, such as user's name and/or address on the Internet. If you tell us that you do not wish to have this information used as a basis for further contact with you, Innovative Genetics will respect your wishes.
2. Personal Information That May Be Collected.
(a) Identifying Information. In order to make a purchase and/or access designated subscriber services and/or restricted areas within www.innovativegenetics.com, Innovative Genetics will request a user to provide certain personal identifying information, which may include: name, postal address, e-mail address, screen name, password, telephone number, facsimile number, method of payment, and, if applicable, credit card number. Innovative Genetics may request additional information necessary to establish and maintain customer's account.
(b) Service Quality Monitoring. Some Web site transactions may require a customer to telephone Innovative Genetics, or Innovative Genetics to call the customer. Innovative Genetics will not contact you by telephone without your prior consent, except to confirm an order placed online and/or to inform a customer of the status of such order. Customer should be aware that it is Innovative Genetics' practice to monitor, and in some cases record such calls for staff training or quality assurance purposes.
(c) Information from Children. Innovative Genetics does not collect or maintain information from users actually known to be under the age of 13, and no part of www.innovativegenetics.com sites are structured to attract anyone under the age of 13.
(d) Lost or Stolen Information. If a customer's credit card and/or password is lost or stolen, the customer should promptly notify Innovative Genetics in order to enable Innovative Genetics to cancel the lost or stolen information and to update its records with a changed credit card and/or password.
(e) Chat Rooms, Forums and Bulletin Boards. If customer participates in an www.santacruzbrands.com’s chat room, discussion forum, or posts messages to an www.innovativegenetics.com bulletin board, customer should be aware that the information disclosed and shared will be broadly available to other persons, both inside of and/or outside Innovative Genetics, who have access to that chat room, forum or bulletin board. Some individual www.innovativegenetics.com chat rooms, forums or bulletin boards have additional rules and conditions regarding participation. Also, participant's expressed opinion is his or her own and should not be considered as reflecting the opinion of Innovative Genetics.
(f) Links to Other Web Sites. An www.innovativegenetics.com site may contain links to other web sites. Innovative Genetics is not responsible for the privacy practices or the content of those other Web sites.
3. Uses Made of the Information.
(a) Limited Uses Identified. Without customer's prior consent, Innovative Genetics will not use your personal identifiable information for any purpose other than that for which it is submitted. Innovative Genetics uses personal identifiable information to reply to inquiries, handle complaints, provide operational notices and in program record-keeping. Innovative Genetics also processes billing and business requests related to www.innovativegenetics.com Site participation.
(b) Marketing Uses. Unless customer marks an "x" on the opt-out option box herein provided, Innovative Genetics reserves the right to provide customer with information about www.innovativegenetics.com, Innovative Genetics products and services, and related information in which customer has indicated an interest.
(c) Stored Information Uses. Innovative Genetics stores and retains the information provided by customer. This information is used to compile a customer's purchase history in order to enable Innovative Genetics to recommend products, services, or special offers that would be of interest to a customer.
(d) Online Advertising. Some companies that help Innovative Genetics deliver interactive on-line advertising, such as banner ads, may collect and use information about Innovative Genetics’ customers to help Innovative Genetics better understand the types of advertising or promotions that are most appealing to Innovative Genetics’ customers. After it is collected the information is aggregated so it is not identifiable to a specific individual. If, however, customer would prefer that these companies not collect such information, please mark an "x" on the opt-out option box herein provided.
4. Disclosure of the Information.
(a) Within Corporate Organization. Innovative Genetics is a multinational organization, with legal entities, business processes, management structures, and technical systems that cross borders. Innovative Genetics may share your personal information within the Innovative Genetics corporate organization and may transfer the information to countries in the world where Innovative Genetics conducts business. Some countries may provide less legal protection for customer personal information.
(b) Mergers and Acquisitions. Circumstances may arise where for business reasons, Innovative Genetics decides to sell, buy, merge or otherwise reorganize its businesses in the United States or some other country. Such a transaction may involve the disclosure of personal identifying information to prospective or actual purchasers, and/or receiving such information from sellers. It is Innovative Genetics’ practice to seek appropriate protection for information in these types of transactions.
(c) Agents. Innovative Genetics employs or engages other companies and individuals to perform business functions on behalf of Innovative Genetics. These persons are provided with personal identifying information required to perform their functions, but are prohibited by contract from using the information for other purposes. These persons engage in a variety of functions which include, but are not limited to, fulfilling orders, delivering packages, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments and providing customer services.
(d) Affiliated Businesses. Innovative Genetics works closely with affiliated businesses operating web site stores, providing services or selling products on each other's Web sites. These businesses identify themselves to customers. Customer information related to a transaction with an affiliated business is shared with that affiliated business.
(e) Marketing Analysis by Third Parties. Innovative Genetics reserves the right to disclose to third parties personal information about customers for marketing analysis; however, any information disclosed will be in the form of aggregate data that does not describe or identify an individual customer.
(f) Disclosure to Governmental Authorities. Innovative Genetics may release personal information to appropriate governmental authorities where release is required by law (for example, a subpoena) or by a regulation, or is requested by a government agency conducting investigations or proceedings.
5. Use of Computer Tracking Technologies.
(a) No Tracking of Personal Information. Innovative Genetics’ Web site (s) are not set up to track, collect or distribute personal information not entered by visitors. Our site logs do generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our sites. This information is used for internal purposes by technical support staff to provide better services to the public and may also be provided to others, but, again, the statistics contain no personal information and cannot be used to gather such information.
(b) Use of Cookies. Innovative Genetics, or its third party vendors, collects non-identifiable and personal information through the use of various technologies, including "cookies." A cookie is an alphanumeric identifier that a Web site can transfer to customer's hard drive through customer's browser. The cookie is then stored on customer's computer as an anonymous tag that identifies the customer's computer, but not the customer. Cookies may be sent by Innovative Genetics or its third party vendors. Customer can set its browser to notify customer before a cookie is received, giving an opportunity to decide whether to accept the cookie. Customer may also set its browser to turn off cookies; however, some Web sites may not then work properly.
(c) Use of Web Beacon Technologies. Innovative Genetics may also use Web beacon or other technologies to better tailor its Web site(s) to provide better customer service. If these technologies are in use, when a visitor accesses these pages of the Web site, a non-identifiable notice of that visit is generated which may be processed by Innovative Genetics or by its suppliers. Web beacons usually work in conjunction with cookies. If customer does not want cookie information to be associated with customer's visits to these pages, customer can set its browser to turn off cookies; however, Web beacon and other technologies will still detect visits to these pages, but the notices they generate cannot be associated with other non-identifiable cookie information and are disregarded.
(d) Collection of Non-Identifiable Information. Innovative Genetics may collect non-identifiable information from user visits to the Innovative Genetics Web site(s) in order to provide better customer service. Examples of such collecting include: traffic analysis, such as tracking of the domains from which users visit, or tracking numbers of visitors; measuring visitor activity on Innovative Genetics Web site(s); Web site and system administration; user analysis; and business decision making. Such information is sometimes known as "clickstream data." Innovative Genetics or its contractors may use this data to analyze trends and statistics.
(e) Collection of Personal Information. Innovative Genetics collects personal identifying information from customer during a transaction. Innovative Genetics may extract some personally identifying information about that transaction in a non-identifiable format and combine it with other non-identifiable information, such as clickstream data. This information is used and analyzed only at an aggregate level (not at an individual level) to help Innovative Genetics understand trends and patterns. This information is not reviewed at an individual level.
6. Information Security.
(a) Commitment to Online Security. Innovative Genetics uses industry standard encryption technologies when transferring and receiving personal information. Innovative Genetics maintains security measures in its physical facilities designed to protect against the loss, misuse or alteration of information that Innovative Genetics has collected from user.
(b) No Liability for Acts of Third Parties. Innovative Genetics will exercise all reasonable efforts to safeguard the confidentiality of customer personal information. However, transmissions protected by industry standard security technology and implemented by human beings cannot be made absolutely secure. Consequently, Innovative Genetics shall not be liable for unauthorized disclosure of personal information due to no fault of Innovative Genetics including, but not limited to, errors in transmission and unauthorized acts of Innovative Genetics staff and third parties.
7. Privacy Policy Changes and Opt-Out Rights.
(a) Changes to Privacy Policy. This privacy notice was last updated on Jan 9, 2023. Innovative Genetics reserves the right to update its privacy policy statement at any time. A notice of any material change will be posted on the Innovative Genetics Web site home page for thirty (30) days prior to the implementation of such change.
(b) Opt-Out Right. Customer has the right at any time to cease permitting personal information to be collected, used or disclosed by Innovative Genetics and/or by any third parties with whom Innovative Genetics has shared and/or transferred such personal information. Right of cancellation may be exercised by contacting Innovative Genetics via e-mail at info@innovativegenetics.com, telephone or certified postal mail. After processing the cancellation, Innovative Genetics will delete customer or prospective customer's personal information from its data base.
8. Access Rights to Data.
(a) Information Maintained by Innovative Genetics. Upon customer's request, Innovative Genetics will provide a reasonable description of customer's personally identifiable information that Innovative Genetics maintains in its data bank. Innovative Genetics can be contacted by e-mail at info@innovativegenetics.com, or certified postal mail at 8 The Green, Ste 300, Kent, DE 19901 .
(b) Corrections and Changes to Personal Information. Help Innovative Genetics to keep customer personal information accurate. If customer's personal information changes, or if customer notes an error upon review of customer information that Innovative Genetics has on file, please promptly e-mail Innovative Genetics at info@innovativegenetics.com and provide the new or correct information.
9. Accountability.
(a) Questions, Problems and Complaints. If you have a question about this policy statement, or a complaint about Innovative Genetics compliance with this privacy policy, you may contact Innovative Genetics by e-mail at info@ innovativegenetics.com. If Innovative Genetics is unable to resolve your complaint to your reasonable satisfaction or if customer does not receive acknowledgment of an inquiry, customer may elect to proceed by contacting us at info@innovativegenetics.com.
(b) Terms of Use. If customer chooses to enter into a purchase order or to subscribe to Innovative Genetics’ services, customer's action is hereby deemed acceptance of Innovative Genetics practices described in this policy statement. Any dispute over privacy between customer and Innovative Genetics is subject to the provisions of this notice and to Innovative Genetics’ Terms of Use Agreement which is hereby incorporated herein and which can be read at www.innovativegenetics.com/privacy.html